Store Policy

Customer Care

Your rights

  • You have the right to see the data  we have "collected."

  • You have the right to have it deleted

  • And you have the right to be alerted if your data has been compromised.

Notification of Changes

If we decide to change our privacy policy, we will highlight the changes on this page.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we may notify users by way of an email.

Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Contacting the Website
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us at:

Privacy & Safety

This privacy statement declares privacy practices for If you have questions regarding the information below, please e-mail

We value and respect your privacy

Define Instruments values you as our customer and your privacy. Be assured that all personal information is only used for the efficient processing of your order. This information is used by us and our authorized distributors for contacting and identifying customers and their needs. We will not sell, rent or loan any of your personally identifiable information (PII) to any third party in any circumstances.

Whom we share data with

  • Google Analytics

Contact, product inquiry, and purchasing forms

Our site's registration form requires users to give us contact information (such as their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc.

Our site uses an order form to request information from customers. We collect visitor's contact information (such as their email address), and financial information (for example their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e., in the event, there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for our products.


This website takes every precaution to protect your information. When you submit sensitive information via this website, it is protected online. When our order form asks you to enter sensitive information (such as credit card numbers), that information is encrypted.

Note: Secure pages such as our order form have an https URL and display a lock icon in the address field of your browser.

While we use SSL encryption to protect sensitive information online. All of our users’ information (not just the sensitive information) is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.


Wholesale Inquiries

Thank you for your interest in Wholesale.

We are accepting inquiries for the USA. Be prepared to share information regarding your business, contact information, and your Reseller Tax Certificate below. After you submit the details in our email, someone from eMine Store sales department will get back to you in a few days. We are also accepting information from companies interested in being distributors in the USA and Internationally. Your submission of this inquiry does not guarantee your status as an approved eMine Store account or Distributor.

Payment Methods

We accept 

- Credit / Debit Cards (e.g. Visa, Mastercard, etc.)