Shipping & Returns

Shipping Policy

  • Availability
     

1. Item availability is subject to change at any time and is not guaranteed to be available and/or in stock.

2. Un-available or discontinued items will be removed from the order and refunded, any remaining items will continue processing.

  • Cancellation
     

1. There may be a cancellation/restocking fee on all canceled products (with the exception of discontinued & back-ordered items) to help cover non-recoverable expenses incurred from processing your order:

  • 35% of canceled products before the shipment

  • 55% of canceled products after the shipment

  • Payment
     

1. Customer is responsible for paying the total amount of their order.

2. Customer hereby authorizes to be charged on the credit card provided with the order for any and all balances and/or past-due amounts owed for their order.

3. Upon order review by our staff, it may be determined that there are additional costs involved with us being able to fill a particular order. In this event, the customer will be notified and required to confirm the additional cost before proceeding, otherwise, the order will be canceled and refunded.
 

  • Shipping
     

1. Shipping fees are not refundable once the order has been shipped.

2. International customers are responsible for all customs duties/taxes.

3. The customer is responsible for any re-shipping fees involved with duplicate shipments excluding free shipping offers.

4. If the shipping method selected is not available to your shipping destination, your selected shipping option will be changed without prior notice to an equal or lesser shipping method. A refund of any price difference in the rates will be issued.

  • Merchandise Warranty
     

1. All defective products must be returned in 2 months from the delivery date.​

2. Warranty may be voided if the product has been altered, abused, broken, mishandled, shows excessive signs of wear-and-tear, or noticeable signs of being exposed to excessive heat, moisture, or chemicals.

3. Defective products will be repaired, or replaced.

 

4. Store credit will be issued to the customer if the product is irreparable and irreplaceable.

 

5. We do not personally honor manufacturer warranties. Manufacturer warranties must be handled directly with the manufacturer as the products are drop shipped.

Return & Exchange Policy

  • Returns
     

1. All returns must be made within 60 days of the delivery date.
 

2. A return authorization must be obtained by the customer for the merchandise they decide to return, or it may not be accepted for return.

3. We strongly suggest all returns are sent insured, trackable, and are packed safely. We are not responsible for any damaged or lost returns that we have not received.

4. Product returned for refund/cancellation, may be subject to the Cancellation terms in this policy.

5. Product returned for an exchange/store credit is not subject to the Cancellation terms and full credit for exchange will be given.

6. After shipping, products are non-refundable but may be returned for a 50% credit towards another set of products of the same or greater value. If the new products are of lesser value, a 50% fee on the new products will only be charged.

7. Returns may take up to 2-4 weeks from the delivery date to process.

8. Products returned must be in new/unused condition and must include all original manufacturer packaging and contents or they may not be accepted for return.

9. Incorrect, damaged, or defective products must be reported in 2 weeks from delivery, must not be used, or may not be accepted for return. It is also recommended to make an opening video as a proof, else it won't be accepted.

10. The customer is responsible for shipping expenses related to unaccepted/refused returns or the merchandise may be held until all expenses are paid for.

11. We are not responsible for any customs tax/duties involved with international shipments.

12. International returns must mark their package as “RETURN WITH NO VALUE” or it may be refused.