Frequently asked questions
What payment methods do you accept?
We accept Debit/Credit Cards (e.g. Visa and MasterCard, etc.) and PayPal on our website.
How can I track my shipment?
Our staff will be happy to provide you with a tracking number to track your parcel. Please contact us for your tracking number, and then track it on the https://www.dtdc.com/track.
We also use Fedex or UPS. It is recommended to get an update by contacting us as well!
What shipping provider do you use?
We use DHL, Fedex, and UPS.
How much will shipping cost?
Shipping costs are calculated at the checkout, based on the location for your shipment. To find out how much shipping will cost, please add the desired products to your cart and complete the checkout process.
Can I purchase from outside the US/Canada?
Yes, we are dropshipping our products all over. Made it easier to send gifts to your loved ones abroad!
Can I change my delivery address?
What is your returns policy?
Which products can be returned?
Any item(s) purchased on our website are eligible for return, provided they are in new condition as detailed in our Returns Policy. We may not be able to accept returns of:
Can I get a refund for my shipping costs?
We will refund your shipping costs if the product was received due to an error on our part only. For change-of-mind returns, and any other return reason that is not due to an error on our part, we do not refund shipping charges. For details, it is recommended to read our Store Policy carefully or contact us more details.